Home Frequently asked questions
All of our rooms are for single use with en-suite facilities including a toilet, wash hand basin and shower.
Subject to availability, a number of rooms are large enough for a couple to share if this is preferred.
All rooms are furnished and decorated to a high standard. Redecoration and arrangement of the room to suit your own tastes can be discussed with the Home Manager, and we are happy to facilitate personal preferences subject to health and safety requirements.
All rooms are provided fully furnished. You may bring in your own furniture by arrangement with the Home Manager, subject to fire safety requirements. Televisions and electrical equipment can be brought into the home subject to electrical safety checks, which our maintenance team will carry out.
Yes, every room, bathroom, toilet, lounge has accessible call points to request assistance from staff. We also have call system pendants for residents to wear if they prefer.
Yes, all rooms are filled with at least two double sockets for your use.
Yes, all radiators are fitted with thermostatic control valves, which you can adjust to suite your own preferences.
Yes, all rooms are lockable and have lockable facilities in them.
Yes there is a separate dining room, plus smaller dining areas if residents prefer. We also provide room service for those who wish to take some or all of their meals in their rooms.
Yes, there are toilet facilities with wash hand basins suitable for wheelchair access close to all communal facilities.
Yes there are assisted baths (adapted to help people in and out of the bath), and each room has its’ own shower facility.
No. There are no restrictions, we just ask you to sign in or notify us so we can monitor for our fire safety procedures.
Yes. We will spend time getting to know you and your preferred routines and we will always accommodate your individual requirements.
Yes. There are regular meetings with the Home Manager concerning the running of the home. Residents, if they wish, can be involved in the recruitment of staff, menu planning, gardening, organising events and much more…
The home is non-smoking. There is a designated smoking area provided outside in the garden.
All the rooms are provided with a lockable cabinet to store your valuables in if you wish. We will also provide support with the management of money if required.
No, visitors are welcome at any time.
Please visit our fees page for detailed information
If a permanent resident chooses to leave the home fees are charged up to and including the date of departure. Whilst we request as much notice as possible, there is no formal requirement to give notice.
If a resident passes away at the home fees are charged 3 days after death to enable families to collect possessions.
There are no hidden charges. Our fees for residents who fund their own care are all-inclusive with the exception of private telephone charges, dry cleaning, and toiletries. Please see Our Fees at www.thenewdeanery.co.uk for further information.
Fees are reviewed annually and changes will be effective from 1st April each year.
If you require additional care support (e.g. one to one care), it may also be necessary to increase the fees in line with our tariff. Prior to any increase in fees due to changing need, we will always discuss this with you and/or your representative, and we will give four weeks notice of any increase.
The full fee is payable during the first six weeks of absence. Absences for longer than that may be subject to a modest discount which will be discussed on a case by case basis.