The New Deanery care home has been chosen to feature in a new CQC report highlighting the excellent work it undertakes to provide high standards of care to its elderly residents.
The care home in Bocking, run by Sonnet Care Homes, is one of nine case studies featured in the new report Driving Improvement, which has been compiled to show the care industry what can be done to improve standards across the sector.
Julia Clinton, CEO of Sonnet Care Homes, said:
“We’re extremely honoured to have been chosen to feature in the CQC report on Driving Improvement, which showcases the work we’ve done in raising standards at The New Deanery and shares our insights widely with other care providers and staff.
“After we bought the business in late 2013, we realised extensive improvements needed to be made. We found the key to driving up standards is to invest heavily in training and ensure we have the right workforce with the best skills to manage the complex needs that come with caring for vulnerable older people.
“We even have our own full-time in-house trainer, which means our staff receive the most up-to-date advice and information to help them in their day-to-day work.
“We stopped using agency staff in order to maintain consistency and raise standards and we increased the ratio of staff to residents so it’s above the norm. We’ve brought a much closer connection between management and the people delivering the care and providing support and we operate in a completely open and transparent environment.
“We actively involve our residents and their families in decision-making, with regular family meetings and a residents’ forum, which has really helped to build trust and put residents at the heart of the service.
“We’re also very lucky that we have a beautiful building with en-suite bedrooms and numerous reception and function rooms, set in 6.5-acres of grounds, with fabulous care and support teams who create a really warm and friendly home from home atmosphere.
“All of this has been recognised in the numerous industry awards we have won in recent years and invitations to speak at industry events about our award-winning Culture and Values programme, where we share best practice. Our motto is ‘Kindness, Comfort and respect’ which underpins everything that we do.
“Since 2016 we have been rated as Outstanding by the CQC for the question ‘Is the home well-led?’ and Good in all other areas, including care, safety, effectiveness and responsiveness. We eagerly await our next inspection to show CQC the further improvements we have made since their last visit.”