Home What we offer Award-winning team
Every member of our team is committed to keeping Kindness, Comfort and Respect at the heart of everything they do. One of the things that makes The New Deanery in Bocking a wonderful place to live is our pride and pleasure in our work. When we choose our staff we look for people who really enjoy helping our residents to live full and interesting lives.
We want to ensure our staff are all trained to the highest possible standard so we have our own in-house trainer, Mandi Randall-Cramp. Mandi works closely with all staff to make sure they are providing first-class care, with our ethos of Kindness, Comfort and Respect at the heart of the training.
Mandi has had fantastic success and was a finalist in the Care Trainer category at The Great British Care Awards East of England Region for two years running, she has also achieved her Skills for Care Approved Dementia Trainer award.
Our above-average staffing level was recognised in our most recent CQC report, with the inspector stating:
“There were sufficient numbers of staff so that people were given the time and attention that they needed. People told us that they were never rushed. Our observations were that staff were responsive to people’s needs and readily available at all times.” CQC report August 2016
Every member of our team is trained and qualified, we always have plenty of staff available, and we don’t use agency staff. At The New Deanery you will get to know the people who support you well, and can relax knowing that we will give you excellent care, day and night.
You have the reassurance too, that should you need urgent medical care from a nurse, we can call on the Registered Nurses at St Mary’s Court, our sister home next door.
At The New Deanery we work with best-in-class organisations such as Dementia Pledge, Social Care Commitment and Skills for Care to ensure our team provides the best quality care for our residents.
