Listening to our residents and their relatives

Receiving feedback is extremely important to the team at The New Deanery as it enables us to meet the needs of our residents and continually improve.

Kindness, Comfort and Respect

We are constantly checking that we are living up to our motto of Kindness, Comfort and Respect, by asking our residents, families and visitors what we could do better, and we respond immediately to what they tell us.

Every year we run our survey of residents and relatives which enables feedback to be provided anonymously. Below you will see our results from the last three years.

Our latest results at a glance:

A relative and resident

Residents who tell us the overall quality of their care is 'Good' or better 0

Residents who say we provide sufficient activities 0

Residents who tell us they felt safe here during the pandemic 0

Residents who rate the quality of food as 'Good or better' 0

Residents who tell us their overall level of comfort is 'Good or better' 0

The results of the residents and relatives survey

KEY QUESTIONS2020201920182017201620152014
Do you believe we provide care which is safe, within a safe environment?100%100%98%100%98%98%95%
Do you find us to be effective in meeting your (relative / friends') needs?94%97%98%95%100%100%89%
Are we caring?94%97%95%97%95%96%93%
Are we responsive?88%91%96%97%95%96%93%
Is the home well-led?89%94%97%97%95%94%78%

The team at St Mary’s Court care home are delighted with the results of the our most recent independent residents and relatives survey.

Download the results of our latest survey:

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