In May/June this year we repeated our survey of residents and their relatives. We did this in order to understand what people think about the care and services we provide and to help inform our ongoing improvement plans.
For Sonnet Care Homes overall it is pleasing to see that not only have we maintained the very high approval ratings seen last year, we have also improved significantly in a number of important areas as follows:
For The New Deanery specifically a high % of respondents said ‘yes’ when answering the following key questions:
Key ratings for staff, accommodation and services are as follows (all % Good or better):
95% of residents rated the overall service they have received as ‘Good or better’, whilst relatives gave a 93% rating for the same question.