Home Resumption of family & social visits information
Having taken the difficult but necessary decision in early March to prohibit all non-essential visitors, Sonnet Care Homes fully recognises how difficult the past few months have been for residents, and their family and friends. We are therefore pleased to confirm that family and social visits to care homes can recommence, all be it carefully and with significant infection control measures in place.
We would make it clear from the outset that, in order to keep everyone safe, visiting will look and feel very different from the pre-Covid-19 days, and that this is likely to be the case for many months to come. That said, we remain extremely grateful for peoples compliance with the lockdown, and we have every confidence that all of our residents and their loved ones will be equally compliant with these new visiting arrangements.
Please be assured that, whilst visiting has had to recommence in a highly managed and restricted way, we undertake to further ease measures gradually as and when we are advised that it is safe to do so.
Equally, in the event of any suspected or actual outbreak of Covid-19, or a suspected or known case of Covid-19 within either St Mary’s Court or The New Deanery Care Home, full lockdown measures will need to be re-imposed immediately and without prior notice.
We will also pay close attention to the prevalence of coronavirus in the local area, and if incidences of Covid-19, and/or additional societal lockdown measures are imposed, we will also have to consider a return to full lockdown of the care homes.
In any event we promise that, although we may on occasion need to act quickly to ensure safety, we will always notify people and share all relevant information as soon as we possibly can.
If you have any comments, concerns or suggestions at any time, please do not hesitate to contact us. We know you appreciate that we are all in this together with the single aim of keeping people safe and well.
These visiting protocols are intended to compliment and not replace all the great work that the team are doing in facilitating virtual visits using Skype and Facetime.
We have introduced various carefully managed ways of visiting to ensure that all residents have the opportunity to receive visits, regardless of their personal circumstances and abilities.
For all types of visit, the protocols may be summarised as follows:
Visits may occur in a number of ways as follows:
Perspex screens have been installed in a designated visitor room in each home. These rooms are ideally suited for maintaining a safe environment for visiting as there are two entry doors, one on either side of the Perspex screen. Visitors will access via an external door to avoid having to walk through the homes, whilst the resident will enter through an internal door. On the visitor side, screens and all hard surfaces will be thoroughly cleaned between each visit, including seating which will be available on either side of the screen
Whilst we need to keep this type of visit to a minimum, for residents who are unable to leave their rooms we are able to facilitate room visits. These visits will be restricted to 15 minutes duration. PPE must be worn, and social distancing requirements apply. The visitor will be escorted to the residents bedroom by the most direct route. All hard surfaces will be thoroughly cleaned following each visit
Visitors must please:
In consultation with the resident and their potential visitors, as appropriate, the team has developed an individual visiting plan for each resident.
The plan takes account of individual support needs, preferences, and abilities.
The plan describes the type and frequency of visits specific to each resident.
The names and any special circumstances of the agreed visitor(s) are included in the plan.
Below is a set of rights and responsibilities for both Sonnet Care Homes and visitors which aim to put the welfare and wellbeing of residents at the heart of our visiting arrangements during the pandemic.
|Sonnet Care Homes have the right to:||Visitors have the right to:|
|Mitigate risk of infection by refusing entry to their home to anyone, or requesting that a person leave the premises, for any justifiable reason
consistent with published visiting arrangements
|Access care homes in accordance with the entry requirements set out Sonnet Care Homes visiting arrangements|
|Consider increased visitor restrictions when an outbreak (including non-Covid-19) occurs within the homes, or declared outbreaks / clusters have occurred within the home’s local area. Such circumstances will be closely monitored.||Be notified by timely and regular updates and information about what is happening in the home, in relation to visiting and local Covid-19 prevalence and transmission risk.|
|Be provided and supported with additional ways to connect such as video conference or telephone calls in addition to a limited number of in-person visits.|
|Sonnet Care Homes have a responsibility to:||Visitors have a responsibility to:|
|Provide a clear policy and information on how they will facilitate visitors, making this publicly available as needed.||Follow the home’s visiting protocols and Visitor Code, including booking in advance.|
|Provide clear information about how the visit will work and the infection and prevention control measures that must be followed.||Not to visit when unwell or displaying any signs of a cold/flu, respiratory or Covid-19 symptoms.|
|Appropriately support the care home team in order to facilitate visits including written processes and procedures.||Respond truthfully to Covid-19 screening questions asked by the home’s team and to sign the completed screening question sheet.|
|Treat all visitors with respect and courtesy, and to provide clear instructions about the visiting policy.||Treat all team members with respect and courtesy, and to follow their instructions on the visitor policy.|
|Proactive communication with residents and families where an outbreak occurs, and the impact on the visiting policy.||Follow visiting requirements including, infection and prevention control measures such as washing hands, use of visiting windows, remaining designated areas and social distancing requirements – as directed by the care home team – and that failure to do so may affect the future ability to visit.|